Core Values
We are The Furniture People. Here are the values that have shaped our company. We understand the importance that all members of staffs put these values in practice
EqualityValue equality for all (clients, staff, suppliers, and third parties).
Examples:
· Equally warm welcome to all customers, regardless of purchase amount.
· Training provided to all staff levels.
· Commissions given fairly across all departments.
Take Ownership· Embrace responsibility for successes and failures.
Examples:
· Turn off lights in other departments if left on after hours.
· Take responsibility for missed targets instead of blaming others.
· Drive company vehicles carefully and fuel-efficiently.
We’re More Than a Company—We’re a Community
· Collaborate, support, and empathize with colleagues.
Examples:
· HR department dedicated to community well-being.
· Support colleagues in personal emergencies (e.g., transportation for a funeral).
· Address tardiness by understanding personal issues and adjusting schedules.
Challenger
· Embrace innovation and ambition.
Examples:
· Take on new responsibilities and promotions to boost self-confidence.
· Discuss management decisions as a team before implementation. ️
· Provide feedback on new procedures.
Focus on Impact
· Overcome obstacles and deliver exceptional results.
Examples:
· Spend time effectively with clients, aiming for positive sales impact.
· Prioritize customer deliveries over assigning blame for failures.
· Plan deliveries proactively to meet targets.
Accountable for Results
· Set high expectations and follow through on commitments.
Examples:
· Identify strengths and weaknesses through KPIs.
· Achieve individual and group targets as a team.
· Meet finance, sales, delivery, and after-sales targets.
We Obsess Over Customer Needs
· Deliver exceptional products, services, and experiences.
Examples:
· Maintain customer trust since 1951. ️
· Ensure After Sales department resolves issues quickly.
· Aim for prompt delivery within 3 days.
Act with Integrity
· Be honest, transparent, and committed to the best interests of customers, staff, and the company.
Examples:
· Maintain honesty with customers.
· Pay staff accurately and transparently.
· Provide detailed payslips for transparency.